⚡ Experiencing a Power Outage
Check if it’s just your home or the wider area
Look outside to see if streetlights or your neighbours’ houses are affected.
If it’s just your property, check your switchboard and fuses.
Check your main switch
Sometimes a tripped switch or blown fuse is the cause.
If you’re unsure how to safely reset it, contact a qualified electrician.
Check planned outages
Visit your local lines company’s website or call them to see if maintenance or faults are affecting your area.
Contact your lines company
If there’s no info online and the outage continues, call your electricity lines company (not Frank Energy). They manage the network in your area.
🚨 Electrical Emergencies
Electrical faults can be dangerous. Call 111 immediately if there is a risk to people or property.
Signs of an electrical emergency:
Sparking or smoking wires, sockets, or appliances
Downed power lines or exposed live wires
Burning smells coming from electrical equipment
Electric shocks from appliances or outlets
What to do:
Stay safe: Keep well clear of any electrical hazard.
Do not touch: Never go near downed lines or attempt to fix damaged equipment.
Call for help: Dial 111 in life-threatening situations. Then, call your local lines company to report the fault.
Isolate power if safe: If possible, switch off the main power supply to your home until the issue is resolved.
📝 Need More Help?
For ongoing outages or safety concerns, always contact your lines company first—they maintain the network.
For billing or account questions, contact Frank Energy via our live chat.