Joining & Moving

Find info on how to join and how to move address if you are already with us

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1 author5 articles

LPG

Find info on how to order LPG, LPG Safety Advice & LPG Installation Guide

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1 author5 articles

Manage my energy

Find info on how to login or sign up for the app, and how to reset your password

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1 author6 articles

Pricing

Find info on Frank Energy's Pricing for Electricity, Piped Gas & LPG

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1 author3 articles

Faults, Outages, & Fraud

Find info on Electricity/Gas Faults. Power Outages and Fraud

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1 author4 articles

Emergencies

Find info on what to do if there is an emergency related to Electricity, Bottled Gas and Piped Gas

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1 author3 articles

My Bill

Find info on Frank Energy's Billing

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1 author5 articles

Plans, Payments & Pricing

Find info on pricing plans, ways to make payments + more

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1 author7 articles

Vulnerable Customers

Find info on Medical Dependency and info if you are having trouble paying

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1 author2 articles

Buy-Back

Find info here on Frank Energy's Buy Back for Solar

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1 author4 articles

Electricity Smartmeters

Find info on the benefits of having a smartmeter, how to tell if you have a smartmeter + More

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1 author4 articles

Resolution Process

Find info on Our Resolution Process and contacting us or contacting Utilities Disputes

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1 author5 articles

Fees and extra charges

Find info on Franks Electricity. Piped Gas, and other service fees here

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1 author4 articles

Happy Hours

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1 author1 article