My Account
Find info on how to login or sign up for the app, and how to reset your password
Forgot your password
Using My Account & the Mobile App
How do I delete my Frank Energy My Account login?
How to log in to My Account (Web Browser Version)
How to register for My Account (Mobile App Version)
How to log in to My Account (Mobile App Version)
How to update contact details in My Account (Web Browser Version)
Metering & Usage
Forgot Password - App Version
Update Contact Details
How to check your Electricity Usage via My Account (Web Browser Version)
How to download my Frank Bill via My Account (Mobile App Version)
How to request a refund via My Account (Web Browser Version)
How to download my Frank Bill via My Account (Web Browser Version)
How to request a refund via My Account (Mobile App Version)
How can I change the surname on my Frank Energy account?
Why have I received a letter when my preference is for email?