Deleting your login removes your access to My Account right away — but don’t worry, it doesn’t close your Frank Energy account or affect your power supply.
You can come back any time and create a new login if you change your mind.
On Android
Open the Frank Energy app.
Tap Profile.
Tap My details, then Delete Login.
You’ll be asked to confirm. Tap Delete Login again to finish.
On iOS
Open the Frank Energy app.
Tap Profile.
Tap your name at the top, then Delete Login.
Confirm by tapping Delete Login again.
If you get stuck, our team’s here to help.