Yes, it is possible for someone else to arrange a power reconnection on your behalf if certain conditions are met. Below are key details and steps about how this process works at Frank Energy:
Overview of Power Reconnection by a Third Party
Whether you're unavailable or overseas, a family member, or someone else—can be authorized to handle the reconnection. Proper authorization ensures the process is carried out efficiently and without delays.
Criteria for Authorizing Another Person
To authorize another individual for the reconnection process:
Age Requirement: The authorized person must be at least 18 years old.
Details Needed for Temporary Authorization: - Full name of the authorized person - Date of birth - Contact number
Account Connection: It's helpful, though not mandatory, for the authorized person to have the account holder's customer number to expedite the process.
Authority on Account: The individual must either be registered as an authorized contact or granted temporary authority for the duration of the reconnection process.
Steps to Arrange Reconnection
If you're authorizing someone for this process, follow these steps:
1. Provide Authorization Details
Have the following information ready and shared with Frank Energy:
Full name, date of birth, and contact number of the authorized individual.
Ensure they are registered as authorized contacts on your account.
2. Confirmation of Physical Presence
The authorized individual must usually be physically present at the property during the reconnection since coordination may involve direct access to the premises.
3. Initiate Contact
The process can be started through one of the following communication methods:
Chat with Frank Energy's support team.
Common Scenarios
Here are examples of how third-party reconnections work:
A. Authorizing while Overseas
You can provide temporary authorization by submitting the necessary details (name, DOB, and contact number).
Contact Frank Energy before traveling to ensure no interruptions.
B. Family Members or Partners
Family members or partners can act on your behalf provided they meet the age and presence requirements. Partners authorized on the account will have fewer barriers.
Tips to Prevent Issues
Register the authorized person's details in advance, either permanently or temporarily.
Mention your customer number during communications to expedite account verification.
Ensure the property is accessible at the time of reconnection.
You can deregister authorized contacts after reconnection if no longer necessary.
For further assistance, reach our team via live chat.