Thinking about changing your energy provider? No worries — switching from Frank is nice and easy. Here’s what happens when you make the move.
💡 What happens when I switch?
When you sign up with a new provider, they’ll get in touch with us to take over your site.
That automatically kicks off the process of closing your Frank Energy account — no extra steps needed from you.
Your new provider sets the closure date so everything lines up smoothly. We don’t pick it, and we don’t change it.
⏱ How long does it take?
Switching usually takes 10–15 business days. During that time:
Your power stays on — no interruptions.
We work with your new provider behind the scenes to make sure the switch is seamless.
📄 When will I get my final bill?
Once your account’s closed, we’ll send your final invoice within 10 working days.
It’ll show your energy use right up to your closure date.
Need a bit more time to pay? No problem — we’ve got flexible weekly payment options to make it easier.
✅ Will I get a confirmation?
Yes — once the switch is complete, your new provider should send a confirmation email.
That means your new plan is live, and your Frank Energy account is officially closed.
💰 Will I be billed twice?
Nope. We coordinate directly with your new provider to make sure there’s no overlap in billing.
You’ll only be charged once for any period — simple, straightforward, and stress-free.