What happens if I’m staying at the same property?
If you’re switching providers and staying at the same address, your new provider will contact us to take over your connection.
This will automatically start closing your Frank Energy account. You do not need to contact us.
Your new provider will set the switch date to make sure everything transitions smoothly.
How long does switching take?
Switching usually takes 10–15 business days.
During this time:
Your power stays on
There are no interruptions
We work directly with your new provider to complete the switch
Will I be charged twice?
No. You will only be billed once for each period. There is no overlap between providers.
When will I receive my final bill?
We will send your final bill within 10 working days after your account is closed. It will cover your energy usage up to the switch date only. If you need more time to pay, flexible weekly payment options are available.
What if I’m moving house and switching providers?
If you are moving to a new property, your new provider cannot close your Frank Energy account for you.
You will need to contact us via live chat and provide:
Your final day at the property
A forwarding address (if available)
We will arrange a final meter reading and send your final bill.
How can I avoid delays?
To help your switch go smoothly:
Provide accurate property details to your new provider
Pay any outstanding balance on your account
Contact us if you are moving and switching providers