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Switching from Frank Energy?

Here’s how it works.

Cory avatar
Written by Cory
Updated this week

Thinking about changing your energy provider? No worries — switching from Frank is nice and easy. Here’s what happens when you make the move.


💡 What happens when I switch?

When you sign up with a new provider, they’ll get in touch with us to take over your site.


That automatically kicks off the process of closing your Frank Energy account — no extra steps needed from you.

Your new provider sets the closure date so everything lines up smoothly. We don’t pick it, and we don’t change it.


⏱ How long does it take?

Switching usually takes 10–15 business days. During that time:

  • Your power stays on — no interruptions.

  • We work with your new provider behind the scenes to make sure the switch is seamless.


📄 When will I get my final bill?

Once your account’s closed, we’ll send your final invoice within 10 working days.

It’ll show your energy use right up to your closure date.

Need a bit more time to pay? No problem — we’ve got flexible weekly payment options to make it easier.


✅ Will I get a confirmation?

Yes — once the switch is complete, your new provider should send a confirmation email.


That means your new plan is live, and your Frank Energy account is officially closed.


💰 Will I be billed twice?

Nope. We coordinate directly with your new provider to make sure there’s no overlap in billing.


You’ll only be charged once for any period — simple, straightforward, and stress-free.

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