Options available to manage account arrangements
Coping with the death of a loved one is never easy. But we’re here to help you with their energy account arrangements.
We have several options available, which can be taken care of quickly and simply.
Option 1: Sign up the energy account with a new provider
If you wish to keep the energy on at the property, you will need to sign up with another provider. We only need a few details from the new account holder.
Due to the closure of Frank Energy, we can no longer sign up new customers. You can check Powerswitch: Compare and find cheap energy plans to find your new provider.
Option 2: Cancel the service
If energy supply is no longer needed at the property, we can arrange for the cancellation of the service, and send the final bill to the estate.
Can I make these changes?
To change the deceased customer’s account and power supply, you need to be authorised to act on their behalf. You could be:
A primary or joint account holder on the account
An executor of the deceased’s estate
The deceased’s solicitor
A trustee or business partner of the deceased.
If you’re not the primary account holder, then providing some written evidence will help us to make those changes quickly.
Get in touch with our friendly team to help manage the account.