Frank Energy

Why is the Low User Daily Fixed Charge Increasing?

Low User Fixed Charge Phase Out

Am I on the right plan?

ReliaBill

Can I cancel a scheduled ReliaBill payment?

How are ReliaBill payments calculated?

How does ReliaBill show on my invoice?

I want to cancel my ReliaBill payment arrangement

What should I do if I experience issues with my direct debit payment setup or processing?

What will happen if I miss a ReliaBill payment?

When are ReliaBill payments reviewed?

How Long Do Payments Usually Take to Process?

How can I determine if I am on the correct electricity plan with Frank Energy?

What happens to my direct debit after the final payment or account closure?

You can request a credit refund through My Account—using either the mobile app or a web browser.

How to Request a Refund via My Account

Richard

Cory

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