If you miss a payment, your ReliaBill may be cancelled, especially after multiple dishonoured payments. You will be notified in writing by email or post. To avoid this, make sure there are sufficient funds available for each scheduled payment.
Could my power be disconnected if I do not pay on time?
If payment is not received within three working days, there is a risk of disconnection. Disconnection processes may begin if the overdue amount is not settled within this timeframe.
Are there fees for late or declined payments?
Yes. A late payment fee or a dishonour fee may apply. These fees depend on the reason for the missed payment, for example insufficient funds or exceeding the due date. Any applicable fees will appear on your account summary.
How can I restart my ReliaBill Direct Debit if it is cancelled?
You can resume your ReliaBill by first making a manual payment to clear any overdue balance using your customer number. Once the overdue amount is paid, contact Frank Energy Support through Live Chat during business hours to reinstate the arrangement.
Will my payment plan change when I reinstate ReliaBill?
Adjustments to your payment schedule or additional payments might be required. If a grace period applies, it will be provided to help you settle overdue balances. Make sure all arrears are cleared promptly to avoid disconnection.