Sometimes life gets in the way of paying your power bill on time. We’re here to help keep the lights on and your house warm and comfortable.
Our consumer care policy is designed to support customers facing financial hardship, making sure you don’t lose access to essential services.
You can request a 14-day extension on your overdue balance in My Account
Need further assistance?
If you’re having trouble paying your bill, Frank provides and supports a range of options to help you.
ReliaBill might work for you by smoothing out the amount you pay, you can read more here on how ReliaBill works and what we can do to support if a payment is missed or visit our ways to pay page.
Contact Money Talks who can help you get budgeting and financial capability advice
Work and Income New Zealand may be able to lend a hand, you can call them on 0800 559 009