Having Trouble Paying Your Bill?

Hey, it happens.

Sometimes life gets in the way, and the power bill slips down the list. No stress — we’re here to help keep your lights on and your home warm.

At Frank Energy, our goal is simple: to keep you connected, even when things get tough. Our consumer care policy is designed to support customers facing financial hardship, making sure you don’t lose access to essential services.

1. Contact Us Early

If you’re having trouble paying, get in touch as soon as possible.
We can help with things like:

Getting ahead of it can help you avoid overdue charges and disconnection.

2. Request a 14-Day Extension

You can do this easily through My Account.

While your extension is active:

3. Set Up Partial Payments

Can’t pay it all at once? No worries.

We can split the bill into smaller installments or adjust the minimum payment amount — whatever helps you stay on top of things.

4. Get Help from WINZ

We work closely with Work and Income (WINZ) to make things easier.

We can send them a referral outlining what’s needed to help with your electricity bill.
​

If approved, WINZ may assist through direct payments or other arrangements.

Tip: have your account info ready when contacting them — it speeds things up.

5. Ask About Payment Flexibility

Financial stress can happen to anyone.

If you need more time or flexibility, just reach out. We’ll look at your situation and help you avoid late fees or disconnection wherever we can.

You can: