At Frank Energy, your security is a big deal to us. From time to time, scammers try to pass themselves off as us — maybe through a dodgy email, letter, phone call, or even a fake website.
If you think someone’s used your details or you’ve received something that doesn’t look quite right, get in touch with us right away. Our Live Chat team is available Monday to Friday, 8am–5pm.
We take this seriously and work closely with the right authorities in New Zealand to tackle fraud and identity theft.
A few quick reminders:
We’ll never ask for your password.
We’ll never ask for personal or payment details by email.
Always double-check who you’re sharing your information with — if it doesn’t feel right, it probably isn’t.
Want to know more about spotting scams and staying safe online?
👉 Visit consumerprotection.govt.nz/general-help/scamwatch