If someone suffers an electric shock, don't touch them while they're still in contact with the source of electricity.
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​Turn off the power or disconnect the appliance.
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If the power can't be turned off, use non-conductive material, such as a piece of wood (for example a wooden broom handle), to separate the victim from the power source.
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​Dial 111 immediately.
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​If breathing has stopped, apply mouth-to-mouth resuscitation.
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​If someone is burned, apply cold water to the burns. If the burns are severe, call 111 for medical instructions.
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​If you have any other questions, please contact us on 0800 086 400.
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