Credit Card Terms and Conditions

1. These Terms and Conditions are to be read in conjunction with Frank Energy's Standard Terms and Conditions for energy supply. Frank Energy may be referred to in these Terms and Conditions as "we" or "us". By registering an Authority with us you acknowledge that you have understood these Terms and Conditions and agree to be bound by them.
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2. We accept all major credit cards.
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3. Credit card payment may not be available on all pricing plans.
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4. We reserve the right to terminate any Authority and require you to pay your energy bill by an alternative method.
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5. You may set up an Authority for a credit card which is not in the Frank Energy account holder's name, but the card holder must sign the Authority.
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6. We may ask the credit card issuer to verify the signature provided on the Authority.
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7. Your account must be current for this Authority to proceed. We can add payment of any overdue portion of your account to your first credit card payment, if you select that option on the Authority.
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8. Payments will continue to be made in accordance with the Authority until you advise us otherwise. We will endeavour to cancel the Authority with immediate effect but there may be circumstances where we are unable to cancel the next payment scheduled.
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9. Should your payment be dishonoured by your credit card issuer, we may charge you a dishonour fee.
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10. We reserve the right to request a manual authorisation from your credit card issuer at any time.
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11. You are responsible for updating your Authority details with us when your credit card expires.
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12. You are responsible for updating your details when you change credit card issuers or receive a replacement credit card with a new card number. If you are a residential customer please contact us on 0800 086 400 to update your details. If you are a business customer please contact us on 0800 365 007 to update your details.
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13. We will make any refunds to the credit card that was used to transact your payment.
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14. We do not store credit card details in our billing system. We use a security company to validate all credit card transactions.
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15. We reserve the right to charge a processing fee for credit card payments. Any additional fee will be specified in our schedule of special fees, available on our website.

Last updated: 23 November 2021