Your payments average your usage over 12 months, so you’ll likely see a credit build in summer which will be used in winter.
If your credit gets too high, we’ll review your payments and potentially lower this.
You may request for a credit balance to be refunded by contacting us during our business hours.
We'll talk through your refund request as this will be at our discretion and your payment amounts may need to increase to ensure that your usage is covered.