Safety First!
If there is any risk to people or property (fire, for example) call 111.
Turn off sensitive electrical equipment (computers, cooking, heating) and main switch if safe to do so.
To aid in the removal and/ or replacement of your meter we need the following information.
When did the event occur
What was the Event
Is the property still habitable or have you moved to temporary accommodation, will the property be repaired or demolished?
What is the possible cause (If you suspect the meter board was the cause of the fire, we will need photos to confirm)
Has the meter/switchboard been affected
Did the fire service attend? If so, do they have a theory about the cause
What were the weather conditions at the time
Have you had any recent electrical work completed prior to the event
Is the account holder the Tenant or Homeowner
If the property has been significantly damaged, please contact us via live chat when you're ready to decommission the service.
Is there a fee?
If the wiring is intact and safe and there is just smoke damage, we will replace the meter with no fee.