If you smell gas inside, get out immediately. Leave doors open.

If there is any risk to people or property (fire, for example) call 111.

If you smell smoke or there’s a fire, turn off your mains.

Turn off sensitive electrical equipment (computers, cooking, heating)

Is your main switch turned on? (Some properties have a mains switch in the meter box and the fuse box).

Any fuses blown?

Do your neighbours have power?

Are the street lights on?

Has anyone seen or heard anything that may have affected your power? (Any lines down?)

Have you received any notifications about planned outages?

If you have an advanced meter, is there a red light flashing on it? (If there is, then the outage is within your property).

Is your hot water cylinder switched on?

Have you used all the hot water?

Is the water lukewarm? If so, your network company could be load shedding as hot water is usually heated for 16-19 hours a day.

Have you given it the opportunity to heat up? (From dead cold, a cylinder can take up to 6 hours to fully reheat).