Let’s get you sorted. Check out the quick lists below before you call in the cavalry.
⚠️ Safety First
If something doesn’t feel right, trust your gut.
Smell gas inside? Get out straight away. Leave the doors open.
Fire or danger to people/property? Call 111 immediately.
Smell smoke or see fire? Turn off your mains.
Got sensitive gear running? Switch off computers, heaters, and cooking appliances.
💡 No Power?
Before you call it in, try these checks:
Is your main switch turned on? (Check both the meter box and fuse box.)
Any fuses blown or switches tripped?
Do your neighbours have power?
Are street lights on?
Has anyone seen lines down or heard a loud bang?
Have you had any planned outage notifications?
Got an advanced meter? A flashing red light means the issue’s inside your property.
If everything checks out and you’re still powerless, your Network Company is the next stop — check their website or faults line for updates.
🚿 No Hot Water?
If your shower’s gone cold, try this before calling in the experts:
Is your hot water cylinder switched on?
Have you used all the hot water?
Is it lukewarm rather than cold? Your network might be load shedding — hot water usually heats for 16–19 hours a day.
From cold, a cylinder can take up to 6 hours to reheat — has it had time?
Running out often? You might be on a controlled circuit (limited heating hours). An electrician can check or move you to an uncontrolled circuit.
Constant shortages could mean a leak — worth a visit from an electrician or gas fitter.
ℹ️ A Few Things to Know
Your network company, not Frank Energy, controls when your hot water heats.
A ripple relay in your electricity meter manages the timing. If it’s off, your hot water will be too.
If you think something’s up with your ripple relay or meter setup, contact the faults support line.
📞 Still Stuck?
If it looks like a fault on your property, you might need a plumber or electrician.
For Frank Energy-specific hot water issues, live chat is available Monday-Friday 8am-5pm.