Get in touch with us so we can start the process of flagging your account for medical dependency.
You can Live Chat with us during our business hours or book a call.
Medical dependency can only be confirmed once we have received a completed medical dependency form signed by your Health Practitioner.
You can download the PDF Form here.
Frank Energy provides a range of services to support those who are medically dependent, or who simply need help controlling and managing their power bills.
If you are medically dependent and without power, please be aware that Frank Energy is unable to guarantee 24 hours of electricity supply, especially in the case of faults and outages that may occur from time to time, and it is best you have back-up plan in place if this happens.