What you can do next
Richard avatar
Written by Richard
Updated over a week ago

Utilities Disputes provides a free and independent dispute resolution service for electricity and gas. You may take your complaint to Utilities Disputes if:

  • your complaint has taken longer than 20 working days to resolve and we haven’t written to you explaining why we need more time to reach a resolution; or

  • we’ve taken longer than 40 working days to resolve your complaint; or

  • you aren’t happy with the way we propose to resolve your complaint; or

  • if during our resolution process, the Commissioner of Utilities Disputes considers that you’d suffer unreasonable harm waiting any longer; or

  • if it would otherwise be unjust to wait any longer.

Did this answer your question?