Frankly, if something is wrong, let's fix it.

If you have a complaint, dispute or problem, simply let us know so we can work with you to sort it. We’ll do our best to resolve any complaint that arises between you and us or our suppliers.

Our free internal complaints resolution service is explained below. This process doesn’t remove any rights you may have under the Consumer Guarantees Act 1993, or to make claims to a disputes tribunal, court or other third party including Utilities Disputes.