Remember just because you're on the move doesn't mean we can't stay together. If you’re not ready to say goodbye, arrange your move online and get Frank at your new place. It’s super easy and takes less than 3 mins. Check out the steps on How to move house via our mobile app, or How to move house via our website if you are using a PC or Laptop.
If you’re making the big move to somewhere new and can’t take us with you, it’s ok. We can sort out the closure of your account and in the future if you want to come back, it’s nice and simple.
To get your account closed with us there are a couple things we need to know:
The date you are moving out,
Confirmation of your email address - to ensure you receive your final bill,
Up to date contact phone number - in case we need to reach out to you,
A forwarding address – on the off chance your email address doesn’t work.
If you have a smart meter you won’t need to provide a final meter reading as we’ll get your reading automatically, we do ask that you provide us with at least three days’ notice prior. For non-smart meters or non-communicating smart meters we ask that you provide us with a reading on your move out date. It is helpful if you take a photo of the reading. You can provide this read by chatting with us here.
To arrange closing your account please Live chat with us and provide the above information.