My Account is your one-stop-shop for everything you need to know about your account.
Monitoring your account balance regularly helps in staying updated with your payments and avoiding overdue charges. Frank Energy offers simple tools to track and manage your account effectively.
View graphs of your current and past electricity usage.*
Pay your energy bill quickly and simply from your smartphone.
Get an estimate on the cost of your next electricity bill.*
Request a refund if your account is in credit.*
Get a 14 day extension for an overdue balance.*
Update your contact details
Pay your energy bill quickly using your credit or debit card.- Monitor your account balance in real-time using the Frank Energy app or through the online portal, ensuring you always know your latest balance.
Identify overdue amounts displayed on your dashboard and take advantage of options like settling the balance or requesting a 14-day extension.
*Please note a smart meter is required to use these features.If you’re still rocking a Nokia brick however, you can also do most of this in ‘My Account’ from your chosen web browser.Register for My Account here to be able to access the Frank Energy Mobile App.
Existing customer? Log in here.
Forgotten your password? Go to My Account, enter your email address and then choose "Forgot password".
Need help with registering or logging in? Live chat with us.
Download the Frank Energy Mobile App today, by searching for Frank Energy in the Apple App Store or the Google Play store.Account balances are updated in real-time, reflecting the latest data available, whether you're using the app or the web portal.
Managing your balance has never been easier, with tools to view transactions and settle overdue balances swiftly using the Frank Energy dashboard.