Sometimes life gets in the way of you paying your power bill on time. We’re here to help keep the lights on and your house warm and comfortable – check out our handy guide to staying connected here.
Frank Energy's consumer care policy ensures that electricity remains connected for customers facing financial hardship, providing support and maintaining access to essential services.
Key Takeaways
Contact Frank Energy early if you are unable to pay your bill. Options like payment extensions and partial payments can prevent arrears.
Frank Energy collaborates closely with WINZ to provide financial assistance for electricity bills. Be prepared to offer details and await their response.
Flexible payment schemes and alignment of WINZ payments can help maintain uninterrupted services and avoid disconnection.
Managing your electricity bill during financial hardship can be challenging. Frank Energy offers a variety of options to assist you in these situations, ensuring you remain connected.
Request a 14-day extension: Log into My Account. During the extension:
Credit action may be paused.
Normal monthly bills will still be issued.
Arrange a new direct debit after paying the overdue balance.
Partial Payments: Customize a plan with Frank Energy, such as splitting the payment into installments or adjusting the minimum payment required.
WINZ Assistance: Frank Energy can send a detailed referral to WINZ on your behalf, outlining payment requirements. If approved, WINZ may assist under certain conditions, like payment redirection.
Payment Scheduling Flexibility: Request extensions during financial stress and contact customer support to avoid overdue penalties.