How do I order gas for my home?
You can order your gas bottles through our handy Mobile App or online with My Account. If you haven't already, register here for My Account, it takes just a few clicks.

​New Customers

Please note, Frank energy is now an electricity only retailer. We are no longer signing up new customers for LPG bottled gas and natural gas. If you're after electricity we can get this added for you.

​Existing Customers
For existing customers, our drivers will deliver the amount of cylinders you have ordered and leave the cylinders ON, except if you request the newly delivered cylinder to be turned off. If you have run out of gas, our driver will leave the cylinders turned OFF.

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​How does delivery work?
Once your order is confirmed we will place your order with our delivery partner Genesis. Genesis is a diversified energy company and we have partnered with them to deliver bottled gas to our customers all across New Zealand. A Genesis delivery truck will arrive at your home and provided your bottles are accessible, they will deliver your gas bottles as per your request. Your gas bottles will arrive on your next available scheduled delivery day from the date you place your order but we will always make an effort to get this out to you asap. You'll receive an SMS or email when we've delivered your bottles. If we don’t have contact details for you, we'll leave a card.
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​More information on how my bottled gas work
If you want to know more about how your gas bottles works, when it's empty or when to order, click here.
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