Identity Theft and Someone has used my details to create an account

Richard avatar
Written by Richard
Updated over a week ago

Emails from Frankenstein, Fran or Franny

Frank Energy is committed to protecting your information and is aware that from time to time scammers will attempt to target you by fraudulently using our brand. This could be an email, letter or phone call to you, or through a website illegally using our branding.

We do not condone this activity and advise you to contact us immediately on 0800 086 400 (+64 9 539 4693 from overseas) if you have concerns about any communication you receive, or appear to have received, from us.

We take this very seriously and work with authorities within New Zealand to address these attacks.

We would like to remind our customers that Frank Energy will never ask you for your password and will never ask you by email for personal information (like account or credit card details). You should never provide personal information, whether online or over the phone, unless you are sure it is for a genuine purpose.

For more information on scams and how to protect yourself, please refer to

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