Got a new phone number or a new email address and needing to update your contact details. You can do this yourself when you log onto My Account on our website.
Keeping your contact information up to date ensures timely communication related to your account, avoids interruptions in essential services, and ensures you receive all necessary updates from Frank Energy.
If you prefer not to use the website, you can also update your details via Live Chat or by contacting customer support directly.
Step 1
Visit our website www.frankenergy.co.nz and select My Account at the top right corner, Already logged in? skip ahead to step 3
Step 2
Log in to My Account with your email address and password
i.
ii.
Step 3
Once logged in click on "Profile" at the top right corner to bring a drop box of options and select "Personal & account details"
If you need assistance, contact Frank Energy Live Chat service (8am-5pm), or email [email protected].
Step 4
Click on "Edit" in the specific field that you are wanting to update whether it is your Postal address, Account Email, Mobile Phone or Login Email to get your details updated
