Safety First
If you smell gas inside, get out immediately and leave doors open and treat all power lines as live at any time. If there is any risk to people or property (like fire), call 111.
How do I check for power outages or planned power outages?
If your power is out or you want to check for a planned power outage, your local network company is the best place to start.
Planned power outages
Network companies sometimes schedule planned power outages for maintenance or other work on the electricity network.
How you're notified depends on your local network company:
Some network companies notify customers directly about planned power outages.
Other network companies notify Genesis, and we'll send you an email if the planned outage affects your property.
Check with your local network company
Your local network company can provide information about current and planned power outages in your area.
Still no power?
If after checking in with your local network company, you can try these checks below
Is your main switch turned on? (Check both the meter box and fuse box).
Any fuses blown or switches tripped?
Do your neighbours have power?
Are street lights on?
Has anyone seen lines down or heard a loud bang?
Have you had any planned outage notifications?
Got an advanced meter? A flashing red light means the issue’s inside your property.
If everything checks out and you are still without power, please get in touch with us.