Facebook Competitions
We love running competitions on Facebook, and we try to keep them as straight up as possible. If you’re keen to know the details, check out the detail below.
1. Frank Energy may hold competitions on Facebook (a "Competition") from time to time. The rules for each competition will be in the post and additional terms are outlined here. By entering this competition, you agree to the terms and conditions and these additional terms and conditions.
Eligibility criteria
2. Unless otherwise stated in the Competition,
a. You can only enter if you are 18 years or older.
b. You can only enter once.
c. You can’t enter if you’re a Frank Energy employee or contractor.
d. If there is any doubt about a winner’s eligibility, Frank Energy can request proof of your eligibility for the Competition.
e. Frank Energy can disqualify you if you tamper with entry process or the operation of Competition.
Prizes
3. The prize(s) will be specified in each post (each, a “Prize”).
4. If the Prize includes voucher(s):
a. The provider of the vouchers may specify terms and conditions and /or an expiry date which apply to the voucher.
5. If the Prize includes a Frank Energy bill credit:
a. The bill credit will apply to your Frank Energy account, or a Frank Energy account as nominated by you. If you nominate someone else’s account, you must do so with their consent.
b. If you do not have a Frank Energy account and do not nominate another account for the bill credit, you must switch your supply to Frank Energy, for the relevant fuel offer the credit relates to. This switch must be completed within one month of the winner being notified or the Prize may be forfeited. Frank Energy’s credit criteria and standard terms and conditions of energy supply and/or LPG terms and conditions apply.
c. The Prize will be credited to a winner's first applicable fuel bill following the Prize draw.
d. Should a winner cease to be a customer of Frank Energy during the bill credit period, they will not be entitled to receive a cash payment for the Prize or any remainder of the prize.
e. A Prize is not transferable, refundable nor redeemable for cash.
6. If the Prize includes a physical prize:
a. Frank Energy will confirm with the winner how the prize will be delivered.
b. Frank Energy makes no representation as to the safety, energy efficiency or other matters in respect of the Prize. The winner assumes all risks for the Prize following taking possession of the Prize.
c. If the Prize is unavailable, Frank Energy reserves the right to substitute the Prize with a prize to the equal value and/or specification.
Winners
7. The Prize winner(s) will be drawn randomly within five business days after the end of the Competition and will be notified by private message on the winner's Facebook account.
8. If a Prize winner cannot be contacted within 5 days or are not eligible to win the Prize, that Prize will be redrawn.
9. Each winner's name, details, photograph, social media post or any other material submitted may be used by Frank Energy for promotional purposes. Winners will be announced on Frank Energy’s Facebook page and may also be included on Frank Energy’s website.
10. All entries into a Competition become the property of Frank Energy. Frank Energy will keep the personal information it holds in accordance with its Privacy Policy. If you enter a Competition, you should be aware that information provided as part of the Competition may be publicly available to other members of the public on Facebook.
11. The Competition is not sponsored, endorsed, administered by, or associated with Participants and winners agree to fully release Facebook from any and all liability in relation to your participation.
12. Frank Energy may cancel, terminate, modify or suspend the Competition or these Terms and Conditions at any time and for any reason before the end of the Competition.
13. Subject to any applicable law which cannot be excluded, Energy Online, its employees and agents, and any third-party provider of Prizes shall not be liable for any loss, damage or injury suffered arising directly or indirectly out of or in connection with the Competition or the Prizes.
Last updated: 23 November 2021