If, for reasons of age, health, disability or severe financial insecurity, disconnection of electricity, natural gas or bottled gas (LPG) may present a clear threat to you or a member of your household’s health or well-being, it’s important you contact our Customer Excellence Team. Medically dependent customer status can only be granted through the provision of a Notice of Medically Dependent Consumer Status.
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Medically dependent on mains electricity? Download the form here.

Medically dependent on natural gas or bottled gas (LPG)? Download the form here

Alternatively you can obtain a form from your primary healthcare provider, who can discuss an emergency backup plan with you. We'll ensure this important information is flagged on your account.
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If you have any difficulties with your payments or communicating with us, please provide us the details of a person we can contact on your behalf. This could be a family member, a friend or a social agency.
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To add your preferred contact you can chat with us by clicking on the chat icon at bottom of the page or give us a call on 0800 086 400.