How Can I Update or Change the Name on My Frank Energy Account?
Updating or changing the name associated with your Frank Energy account requires providing specific documentation and following certain procedures, depending on the type of change (surname, legal name, or account holder). Below is a comprehensive guide:
Surname Changes
To update your surname on your Frank Energy account, follow these steps:
Prepare Required Documentation: You will need to provide a copy of one of the following documents: - Marriage Certificate- Divorce Document or Deed Poll Certificate- Passport or Driver's License reflecting your new name , , .
Send Your Documentation: - Email the documents to [email protected] Alternatively, you may upload and share the documents via live chat with a customer support representative , .
Include Your Customer Number: Make sure to include your customer number in the email subject line for faster processing .
Verification by Frank Energy: Once the documents are received and verified, your surname will be updated in the system .
Legal Name Updates
If you need to update your full legal name (beyond just your surname), the following steps apply:
Gather Documentation: Acceptable proof includes: - Name Change Certificate- Government-Issued Photo ID (e.g., Driver's License, Passport) reflecting the new name .
Contact Support: - Notify Frank Energy via email at [email protected] or through the chat option on their website.- Ensure you've attached the necessary documents , .
Approval Process: Upon receiving and reviewing the documentation, the support team will process your request to update your legal name .
General Notes:
Customer data privacy is maintained, and all submitted documents are used solely for the verification process and are deleted securely once the process is completed .
Feel free to contact Frank Energy's support team for more guidance or assistance via email or live chat.