Sometimes your bill can catch you by surprise. Here’s what could be behind it — and what you can do about it.
Common Reasons for a Higher Bill
Previous unpaid charges
If you didn’t pay a past bill in full, that amount might have rolled into your current one.
Estimated meter readings
If we couldn’t read your meter, we may have estimated your usage. When an actual reading comes through, the balance adjusts up or down.
Longer billing period
Billing cycles don’t always cover the same number of days. A longer one naturally means more usage.
Seasonal and weather changes
Heating in winter, cooling in summer, shorter daylight hours — all can nudge your usage higher.
More activity at home
Extra people staying, working from home, or new appliances can quickly add to your consumption.
Older or inefficient appliances
Worn-out or inefficient appliances draw more power. Adding high-use items like heaters, hot water systems, or EV chargers can lift your bill too.
Hidden usage
Devices left on standby, pool pumps, or hot water cylinders ticking away quietly can add up over time.
Price or plan changes
Updates to electricity rates or fixed charges might also affect your total.
How to Figure Out What’s Going On
1. Check your bill and meter
Compare the reading on your bill with your actual meter. See if your bill was estimated and note the number of days in the billing period.
2. Track your usage
Take daily or weekly meter readings to spot patterns — it’s a great way to see what’s using the most power.
3. Test your load
Turn everything off, note the base reading, then switch appliances on one at a time. You’ll see which ones draw the most.
4. Inspect your appliances
Look for damage or signs of poor performance. A service or upgrade could make a big difference.
5. Check for hidden use
Make sure lights, heaters, and devices aren’t left running when they don’t need to be.
6. Ask for help
If you still can’t find the cause, reach out. Our team can help check your meter or point you to a qualified electrician.
How to Keep Bills Lower Going Forward
Switch appliances off at the wall instead of leaving them on standby
Wash clothes in cold water where possible
Close curtains at dusk to keep warmth in
Make sure your hot water cylinder is insulated and set efficiently
Check fridge seals to stop cool air escaping
Upgrade to energy-efficient models when you can
Improve home insulation to reduce heating and cooling needs
Keep an eye on your usage regularly — small changes can make a big difference
Quick Summary
If your bill seems high:
Review your bill details — readings, estimates, and billing period.
Track your usage to find what’s using the most power.
Check your appliances for faults or inefficiency.
Adopt energy-saving habits to keep future bills steady.
Get in touch if you still need help — we’re always here to lend a hand.