Need a bit more time to pay?
If life’s thrown you a curveball, we get it.
You can ask for a 14-day extension on your overdue balance — just call 0800 086 400 and follow the self-service option.
If you’re having ongoing trouble, talk to us early. We can help with payment plans, extensions, or connect you to extra support.
Ways to Pay
We like to keep things simple — here’s how you can settle your bill:
Credit or debit card: Pay straight away or set up recurring payments in My Account or our mobile app.
Internet banking: Transfer funds using the account details shown in Bills & Payments within My Account.
NZ Post (in person): If you get paper invoices and don’t have a direct debit, you can pay over the counter at your nearest NZ Post shop (fees or limits may apply).
Direct Debit: We’ll automatically take payment from your bank account each billing cycle.
Automatic card payments: Your credit/debit card is charged automatically when each bill’s due.
💡 Tip: Setting up direct debit or auto-payments helps you avoid missed payments. If a payment ever bounces (say, insufficient funds), just fix it — your setup stays active.
Set Up or Change Auto-Payments
Want to “set and forget”? You’ve got options.
From My Account:
Head to Bills → Payments, follow the prompts to add or edit your payment method, and choose to make it automatic.Through your bank:
Use your bank’s Automatic Payment option (fixed amount/frequency) to send payments directly.
Need to change details or timing? You can update your payment method anytime.
If you’re on a plan like ReliaBill, let us know at least two business days before your next scheduled payment.
Download Your Bill
You can grab your bills anytime in the Frank Energy app:
Open the app and log in.
Go to Bills/Statements.
Choose the bill you want and tap Download to save the PDF.
(New invoices can take up to 48 hours to show up — same goes on the website.)