Moving house and do not have the time to wait around, we have made this easy to use guide below so you can arrange your house move by the following the steps below

Step 1

Visit our website www.frankenergy.co.nz and select My Account at the top right corner, Already logged in? skip ahead to step 3

Step 2

Log in to My Account with your email address and password

i.

ii.

Step 3

Once logged in click on "Profile" at the top right corner to bring a drop box of options and select "Moving House"

Step 4

Select your moving out date of your current address, then enter your new property address and move in date for your new address

(moving dates do not have to fall on the same date)

Step 5

Select what utilities are require for the new address

Please note: Natural Gas or Bottled Gas (LPG) is only available if paired with Electricity

And tick yes or no to the following questions regarding Medical Dependency, if there is a dog at your new address, and if there are any access issues for the meter.

Step 6

Double check your contact details are up to date, and if needed you can update this here

and once you ticked the T's and C's box and click submit

Great. You're all done!

We've now got the info about your move and once our team have processed this, we will send you a confirmation email, usually within 3 X business days.